Ritco Products – Return, Exchange & Warranty Policy

At Ritco Products, we take pride in providing quality seat covers for personal watercraft (PWC) and jet skis. Please review our return, exchange, and warranty policy before placing your order.

1. Return Policy

14-Day Return/Exchange Window: All return and exchange requests must be submitted within 14 calendar days of the delivery date. Requests made after this period will not be accepted, except where required by applicable law or covered by an approved warranty claim.

• Return Authorization: All returns must be approved by Ritco Products before being shipped back. Customers must contact our customer service team to request a return authorization.

• Return Condition: Seat covers must be returned in their original, unused condition and must not show signs of installation, wear, damage, or modification.

• Restocking Fee: Approved returns are subject to a 20% restocking fee, which will be deducted from the refund.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error made by Ritco Products.

• Refunds: Refunds will be processed after the returned product has been received and inspected. Original shipping charges are non-refundable, except where required by law or when otherwise approved by Ritco Products.

2. No Returns on Damaged or Ripped Seat Covers

Ritco Products does not accept returns or issue refunds for seat covers that are damaged, ripped, torn, or have seams that have separated due to installation, improper handling, misuse, or improper fitment.

Customers are responsible for verifying that the seat cover purchased is compatible with their specific make, model, and year of personal watercraft before installation.

If a product arrives damaged or has a suspected manufacturing defect, please contact Ritco Products before attempting installation or making any alterations to the product.

3. One-Year Limited Warranty

Ritco Products provides a one-year limited warranty from the date of purchase against defects in materials and workmanship under normal use.

The warranty does not cover:

• Tears, rips, cuts, punctures, or other physical damage.

• Damage caused during installation or removal.

• Improper installation, stretching, or incorrect fitment.

• Normal wear and tear, fading, or deterioration resulting from environmental exposure.

• Damage caused by misuse, neglect, accidents, or unauthorized modifications.

All warranty claims are subject to inspection and approval by Ritco Products. Proof of purchase and photos or other documentation of the suspected defect may be required.

If a claim is approved, Ritco Products will determine the appropriate remedy, which may include repair, replacement, or another remedy required by applicable law.

This limited warranty does not affect any rights provided by applicable consumer protection laws.

4. Exchanges

Exchanges are subject to product availability and approval by Ritco Products.

• Customers are responsible for all shipping costs associated with exchanges, including shipping the original item back and shipping the replacement item to the customer.

• The original seat cover must be returned in an acceptable condition and approved before an exchange is completed.

• Installed, damaged, ripped, torn, or modified seat covers are not eligible for exchange unless the issue qualifies for an approved warranty claim or applicable law requires otherwise.

• Customers should verify the correct make, model, and year before requesting an exchange.

5. Incorrect Orders or Product Issues

If you believe you received the wrong product or your order contains a manufacturing defect, contact Ritco Products before installing or modifying the seat cover. Please provide your order number and clear photos so we can review the issue.

Ritco Products will work with you to determine the appropriate resolution.

6. How to Request a Return or Warranty Claim

To request a return, exchange, or warranty review, contact Ritco Products with:

• Your order number.

• The reason for your request.

• Photos of the product, if applicable.

• Your contact information.

Please wait for approval and return instructions before shipping any item back.

Ritco Products reserves the right to inspect returned products and determine eligibility in accordance with this policy and applicable law.

Thank you for choosing Ritco Products.